Data Deletion Instructions

01Who This Applies To

This page explains how to request deletion of personal data held by My 5th Star, a trade name operated by ELIT VIRTUAL LLC. It applies whether that data came from using our platform directly, from a lead or client record an agency entered on our platform, or from interacting with an agency's Facebook Page or Instagram account that is connected to our platform.

02Request Deletion By Email

Send a request to [email protected] with the subject line "Data Deletion Request" and the email, phone number, or Instagram/Facebook handle associated with the data you want removed.

We will confirm receipt within 5 business days and complete the deletion within 30 days, per the timeline in Timeline below.

03Request Deletion In-App

If you are a lead or client of an agency: ask that agency directly. They can delete your record at any time; it moves to their Recycle Bin, is restorable by them for 30 days, and is then purged automatically.

If you are an agency owner: Settings › Danger Zone clears every lead, conversation, booking, notification and activity log in your account. That clears your DATA; it does not close the account itself. To have the account and everything in it deleted, email us at the address above and we will do it within the timeline below.

04Facebook & Instagram Users

If you messaged or commented on an agency's Facebook Page or Instagram account that uses My 5th Star, we received your name, message content, and platform identifiers from Meta in order to respond to you. To have this deleted:

• Email [email protected] with the Facebook/Instagram handle you contacted the agency from, or
• Use Meta's own "Apps and Websites" data controls to revoke My 5th Star's access, which stops any further data from being received

Revoking access through Meta does not automatically delete data already received — email us to have existing records removed.

05What Gets Deleted

Your name, contact details, and message/conversation history. Any data received through Facebook or Instagram Login on your behalf, including profile information and message content tied to your account. Access tokens are deleted immediately as part of any account disconnection.

06What We Retain, and Why

Where we are legally required to retain certain records — for example for tax, accounting, or fraud-prevention purposes — we keep only what the law requires, for only as long as the law requires, and delete it once that period ends.

07Timeline

We confirm receipt of a deletion request within 5 business days and complete deletion within 30 days. We will email you once it's done. Encryption keys are held per agency, so deleting an account's key renders that account's stored credentials permanently unreadable immediately, independent of the wider cleanup.

08Contact

See also our Privacy Policy and Terms & Conditions.